Frequently Asked Questions

For Sale By Owner totally gets that selling your own home is a totally new idea for most people. That’s why we’ve tried to answer your questions is advance. Of course, if there’s anything we haven’t covered, be sure to ask; we have Live chat, call-back, email and lots of ways you can access our panel of experts. We are happy to talk you through this process and give you as much guidance as you need.

On which websites will my property be listed?

Your property will be listed on a wide range of websites, including realestate.com.au, domain.com.au, forsalebyowner.com.au, propertyinvestor.com.au, realestateview.com.au, myhome.com.au, homehound.com.au, realestate1.com.au, onthehouse.com.au and more.

Will my details be publically listed?

No they are not. If we get enquiries about your listing we will give out your mobile number. We will also email you the prospects details.

What happens to online enquiries, do these come straight to me?

All online enquiries will go straight to your email. This is fully automated and works 24/7 instantly.

Can I use your service, and also use a real estate agent?

There is nothing to stop you from doing this, as long as the agent agrees to this. But…why would you. We give you everything you need to do this yourself.

Where can I locate a solicitor etc. to assist me in the sale of my property?

We recommend that you get a conveyancer to prepare all the documents you require. When a buyer views the property and wants to make an offer it’s a good idea to be prepared with all the documents you need. If you are unsure about who to appoint on your behalf our panel of experts will assist you in finding one.

Are any commissions payable?

No. We don’t charge any commission. Its just one simple payment depending on package and that is all you pay.

How many images can I upload?

Our software will accommodate up to 30 images but most websites will only take 24. It is often a case of “less is more” and good quality photos can tell the story in 8-16 images.

Are any contracts required?

No, we do not require any contracts. You can cancel your account with us at any time. The use of the website is governed by the Terms and Conditions. In for us to publish your advert on some portals, they may require that we have your consent in writing. In this case we will get you to sign the necessary documentation.

I do not have a credit card. Can I pay via a bank transfer?

Yes. Simply go through the sign-up process until you reach the payment area. Here you will be presented with a link for generating a unique reference number. Our full bank details are also given here. Please quote the reference number generated when making your payment. We will already have your details on file, and will setup your account within 24 hours of payment.

Do I need a PayPal account to make a payment using my credit card?

No. PayPal is simply the company we use to process payments. If you do not have an existing PayPal account, you will still be able to use your credit card to make the payment.

Are there any hidden costs I should know about?

No. Each one of our packages is clear as to what you get for the one off sign up fee. There is no more to pay!

How can I cancel my account?

Our contract with you is until SOLD and then you need to mark the property as sold. You can do this on the software or simply get us to do it for you. ( This is the best part of the job and is the reason you use the service).

How do I create my listing?

Our backend system for customer accounts is one of the best in the industry; it has a wide range of options available, while being very easy to use. After logging in, simply complete all the fields required upload your images, and either save your listing, or if you are ready to go, hit ‘publish’. Our staff will then review your advertisement. If everything is in order, you will receive a confirmation from us via e-mail, and your property will generally be listed on all other portals within 2 hours.

What happens if I want to change the price, edit the description, upload new photos etc?

You are free to make any changes whenever you like. Simply log into your account, make the required changes and hit ‘re-publish’. There is no need to contact our office.

I have lost my password. Can you reset this for me?

Simply use the ‘Forgotten Password’ link on the login page and enter your login username or e-mail address. A new password will be automatically sent to your e-mail address.

Can I upgrade from the Freedom to the Essentials package?

Yes, you can upgrade quickly and easily via THIS LINK. Your account will be upgraded the same day (usually within hours), and we’ll send you confirmation when this has been done. When upgrading, you simply pay the difference in price between the two packages; you won’t need to re-create your listing.

How big is the ‘For Sale’ board which is included in your standard package?

Standard signs are 90cm x 60cm. An example of our current design can be seen here.

What contact details are listed on the ‘For Sale’ board?

By default our office phone number will be listed. There is place for you to add your Phone number on to the board should you so wish.

What other options are available for ‘For Sale’ boards?

The standard 900 X 600 for sale board is included at no extra cost in the Essentials package. If you want something extra, a range of alternative boards are available in different sizes, some of which feature photographs of your property. The pricing for these boards depends on the exact type of board you require, as well as your location in Australia. Please contact us should you wish to receive further information and an exact quote.